Privacy Policy
raquelothis commitment to protecting your personal information and respecting your privacy rights
Introduction to Privacy Practices
raquelothis respects your privacy and is committed to protecting personal information you share with us. This privacy policy explains what information we collect, how we use it, with whom we share it, and the choices available regarding your information. We comply with Australian Privacy Principles under the Privacy Act 1988.
By using raquelothis.sbs or engaging our consultation services, you consent to the data practices described in this policy. We encourage you to read this policy carefully and contact us with any questions about how we handle your personal information.
Information We Collect from You
raquelothis collects various types of information to provide consultation services effectively, improve website functionality, and communicate with clients. We collect information you provide directly and information automatically gathered through your website interaction.
Information You Provide Directly
- • Contact details including full name, email address, phone number, and mailing address when you submit consultation requests or contact forms
- • Financial information you share during consultations including income, assets, liabilities, and other relevant financial circumstances necessary for meaningful analysis
- • Demographic information such as age, employment status, family situation, and objectives that inform personalized recommendations and strategy development
- • Consultation preferences including scheduling availability, communication preferences, and specific topics you wish to discuss during appointments
- • Feedback and correspondence you submit through email, contact forms, surveys, or direct communications with our advisory team members
Information Collected Automatically
- • Technical data including IP address, browser type, device information, operating system, and internet service provider used when accessing raquelothis.sbs
- • Usage data showing pages visited, time spent on pages, navigation paths, links clicked, and referring websites that directed you to raquelothis.sbs
- • Cookie data stored on your device to remember preferences, recognize returning visitors, and analyze website performance through aggregated metrics
- • Session information including login times, session duration, and interaction patterns that help us understand user engagement and identify technical issues
- • Location data derived from IP addresses to understand geographic distribution of visitors and ensure content relevance for Australian audience
How We Use Your Information
raquelothis uses collected information for legitimate business purposes related to providing consultation services, improving website functionality, and maintaining client relationships. We do not sell personal information to third parties.
- • Delivering consultation services including scheduling appointments, preparing analysis, developing recommendations, and providing follow-up support as requested
- • Communicating with you about appointments, sending confirmation emails, providing requested information, and responding to inquiries or feedback you submit
- • Improving website functionality by analyzing usage patterns, identifying technical issues, optimizing navigation, and enhancing overall user experience
- • Personalizing your experience by remembering preferences, customizing content relevance, and tailoring communications to your expressed interests and consultation history
- • Maintaining records for compliance, quality assurance, dispute resolution, and continuity when you engage ongoing advisory relationships with raquelothis
- • Analyzing aggregate trends to understand client needs, identify service improvement opportunities, and make informed decisions about business development
- • Protecting security by detecting fraudulent activity, preventing unauthorized access, and maintaining integrity of our systems and confidential information
Our Commitment: We use your information only for stated purposes and implement reasonable security measures to protect against unauthorized access, alteration, or disclosure. We maintain confidentiality of consultation discussions and financial information you share.
Information Sharing and Disclosure
raquelothis does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share information only in specific circumstances necessary for service delivery or legal compliance.
Service Providers and Partners
We engage trusted third-party service providers who assist with website hosting, data analytics, email communications, appointment scheduling, and other operational functions. These providers access personal information only as necessary to perform services on our behalf and are contractually obligated to maintain confidentiality and security.
Legal Requirements and Protection
We may disclose personal information when required by Australian law, court orders, or regulatory authorities. We also disclose information when necessary to protect rights, property, or safety of raquelothis, our clients, or the public.
Aggregated Anonymous Statistics
We may share aggregated, non-identifiable statistical information about website visitors and service usage with partners or in public communications. This information cannot be traced back to individual users and does not constitute personal information disclosure.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding personal information we hold about you. raquelothis respects these rights and provides mechanisms for exercising them.
- • Access personal information we hold about you by submitting written requests, which we respond to within reasonable timeframes
- • Request correction of inaccurate or incomplete personal information, and we will update records promptly upon verification
- • Request deletion of personal information in certain circumstances, subject to legal retention requirements and legitimate business needs
- • Receive personal information in structured, commonly used format for transfer to another service provider when technically feasible
- • Object to certain uses of personal information, particularly for direct marketing purposes, and we will honor such requests
- • Request restriction of processing in specific situations while we verify accuracy or assess legitimate grounds for processing
To exercise these rights, contact our privacy team using the information provided at the end of this policy. We respond to requests within timeframes required by applicable law and may require verification of identity before processing requests.
Data Security Measures
raquelothis implements reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no internet transmission or electronic storage is completely secure.
Technical Security Controls
- • Encryption of sensitive data during transmission using industry-standard SSL/TLS protocols to prevent interception by unauthorized parties
- • Secure server infrastructure with firewalls, intrusion detection, and regular security updates to protect against external threats and vulnerabilities
- • Access controls and authentication requirements ensuring only authorized personnel can access personal information based on job responsibilities
- • Regular backups of data stored in secure locations to prevent loss and enable recovery in case of technical failures
Organizational Security Practices
- • Staff training on privacy principles, data handling procedures, and confidentiality obligations to ensure consistent security practices across organization
- • Confidentiality agreements requiring employees and contractors to protect personal information and prohibiting unauthorized use or disclosure
- • Clear data handling policies defining appropriate collection, use, storage, and disposal practices for personal information throughout lifecycle
- • Incident response procedures for detecting, investigating, and responding to data breaches or security incidents promptly and effectively
Data Retention Periods
raquelothis retains personal information only as long as necessary for purposes stated in this policy or as required by Australian law. Retention periods vary based on information type and business purpose.
- • Active client information retained for duration of ongoing advisory relationship plus seven years after termination
- • Consultation records and analysis maintained for seven years to comply with financial services regulations and professional standards
- • Email correspondence and communications retained for three years unless longer retention necessary for dispute resolution or compliance
- • Financial information shared during consultations retained for seven years per Australian tax and financial services regulatory requirements
- • Marketing preferences and communication history retained until you withdraw consent or request deletion of this information
After retention periods expire, we securely delete or anonymize personal information unless continued storage is required by law or legitimate business purposes such as defending legal claims.
International Data Transfers
raquelothis primarily stores and processes personal information within Australia. Some service providers we engage may store or process data outside Australia. When international transfers occur, we ensure appropriate safeguards protect your information.
- • Service providers located in jurisdictions with privacy protections substantially similar to Australian Privacy Principles or covered by adequacy decisions
- • Contractual agreements requiring overseas recipients to handle personal information consistent with Australian privacy standards and this policy
- • Security measures including encryption and access controls protecting information during international transmission and storage outside Australia
- • Your consent to international transfers when you engage our services understanding that some data processing may occur outside Australia
Cookies and Tracking Technologies
raquelothis uses cookies and similar technologies to enhance website functionality and analyze usage patterns. Our cookie policy provides detailed information about types of cookies we use, their purposes, and how you can control cookie preferences through browser settings or our consent tool.
Categories of Cookies Used
- • Essential cookies necessary for basic website functionality including navigation, form submission, and access to secure areas without tracking personal behavior
- • Performance cookies collecting anonymous data about website usage patterns to identify technical issues and improvement opportunities for user experience
- • Personalization cookies remembering your preferences, settings, and previous interactions to provide customized experience during subsequent visits to raquelothis.sbs
- • Functionality cookies enabling enhanced features like video content, live chat support, or social media integration when you choose to use these
You control cookie preferences through our consent tool and browser settings. Blocking certain cookies may limit website functionality but does not prevent access to basic information.
Privacy Policy Updates
raquelothis may update this privacy policy periodically to reflect changes in practices, legal requirements, or service offerings. We encourage you to review this policy regularly to stay informed about how we protect your information.
- • Material changes to data collection practices, use purposes, or sharing policies will be communicated through prominent website notice
- • Email notification sent to clients with active advisory relationships informing them of significant privacy policy modifications affecting their information
- • Updated policy posted on raquelothis.sbs with revision date clearly indicated at the top of the document for transparency
- • Continued use of website or services after policy updates constitutes acceptance of revised terms and practices described therein
We will not materially reduce your privacy rights under this policy without your explicit consent. If you object to policy changes, you may discontinue using our services and request deletion of your information.
Privacy Questions and Concerns
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact our privacy team using the following methods:
raquelothis
Level 4, 55 Southbank Boulevard, Southbank, VIC 3006 Australia
Phone: +61-8-8114-0901
Email: content@raquelothis.sbs
This privacy policy was last updated on October 15, 2025
This policy became effective on October 15, 2025 for all users